Procedure for consideration of consumers' appeals

last name, first name and patronymic;

address, contact details (phone number, email);

the essence of the appeal with a detailed description and supporting documents, if any (for example, application date, agreement number, account/card number, etc.);

when applying in writing, you must provide a personal signature and date.

You will be informed about the results of consideration of your written appeal and the actions taken no later than thirty calendar days from the date of registration of the appeal. You can also receive the results of the decision by emailing bank@ksbc.kg or calling 2424 (free calls within the Kyrgyz Republic) or +996 (705) 543 424 (for calls from outside the Kyrgyz Republic).
Complaints regarding the Bank's digital services are reviewed within no more than 5 (five) business days. If a longer period is required to resolve the issue, the Bank will notify the client within the same 5 business days, providing the rationale and the expected resolution timeframe.
The Bank will notify the client of the measures taken through the same channel used to submit the complaint, unless the client has specified a different preferred method of communication.